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MANAGEMENT DEVELOPMENT PROGRAM

Course 4: Team Management

9 Tracks | Estimated Duration: 17 hours

The program may be taken in whole or in part. For aspiring leaders, it is advisable to take the program in full and as organized here. You can take the courses, one bundle at a time, the first bundle enriching you for the next bundle and so on—like a building block. However, depending on your need and cognizant of your qualifications, someone with leadership experience may find it useful to be selective in the courses to refresh you or give you the opportunity to learn, relearn, and unlearn.

 
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What You Will Learn:

Managing and Developing People | Duration: 183 min 57 s

Understanding the essential responsibilities you have when directing and delegating to others, and the practices you should employ in order to meet those responsibilities, will lead to you fulfilling your duties and realizing the potential of your entire team.
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Managing and Developing People

Understanding the essential responsibilities you have when directing and delegating to others, and the practices you should employ in order to meet those responsibilities, will lead to you fulfilling your duties and realizing the potential of your entire team. This course:
  • provides information on the key proficiencies of managing people, such as setting direction and establishing clear objectives and goals for your direct reports;
  • discusses the importance of organizing, as well as communicating for clarity and direction;
  • covers the best practices for planning delegation and the techniques you need to carry through with delegation;
  • details the importance of monitoring delegated tasks to ensure employees are on the right track.
  • covers useful techniques and processes for conflict resolution;v
  • explores the characteristics of the experts on your staff; and
  • outlines what they want from you, as their manager, and covers techniques and strategies to help you meet their needs.
  • defines organizational cross-functionality and its benefits;
  • explores the many facets of treating others with fairness, including how to apply standards fairly; and
  • shows you how different types of knowledge management systems can play a role in implementing that strategy.

    • Smart companies have learned that supporting continuous learning and self-development among employees reaps dividends in productivity and employee retention rates. As a manager, you're responsible for developing people, which includes developing talent in your direct reports. In this course, you will learn:
  • about the benefits of developing employees and assessing how their development needs can be addressed through organizational learning;
  • how to prepare for and conduct a development meeting that includes the necessary development plan characteristics and support for your employees;
  • methods for resolving conflict when dealing with an employee's difficult behavior;
  • ways of effectively managing team conflict and understanding and dealing with conflict in the workplace as a whole;
  • how to demonstrate fairness in your communication, decision making, and personal skills such as listening, sharing, and showing concern to your direct reports;
  • to assess your organization's potential for high performance;
  • the five factors to consider when managing performance to create a high-performance environment: your organization's mission statement and strategy, performance measurement strategies, customer orientation, leadership, and culture;
  • to develop techniques to support a cross-functional strategy throughout your organization;
  • why acquiring talent and effectively managing it is so important to an organization’s success;
  • to discover how to create a strategy that not only develops talent in your company, but that also retains it in the long term; and
  • about the key activities associated with talent management and the roles played by managers in implementing a talent management strategy.

    • Leading Teams | Duration: 328 min 37 s

    The way in which teams are built is an important factor in determining a project’s success. Effective team management requires strong team leadership that clearly outlines your goals and standards of behavior.
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    Leading Teams

    The way in which teams are built is an important factor in determining a project’s success. Effective team management requires strong team leadership that clearly outlines your goals and standards of behavior. In this course, you will learn:
  • about the five stages of team development and strategies for selecting high-performing team members most suited for collaboration;
  • some foundations for managing teams successfully, including how to set team goals, assign roles to individuals working on a team, and define specific guidelines for how team members should behave to minimize conflict and optimize teamwork;
  • how to develop a team culture early on by establishing team member competencies and working to improve team dynamics;
  • about methods used to encourage team participation and motivation and increase teamwork and commitment. Finally, you'll learn about the importance of assessing and improving team performance;
  • how to demonstrate team leadership by encouraging effective communication and overcoming communication problems;
  • strategies for encouraging team collaboration;
  • about tools and technologies that are commonly used for virtual teamwork and key considerations for establishing virtual communication guidelines;
  • about what causes conflict on a team and the important role of healthy communication in handling conflict;
  • best practice approaches to dealing with conflict;
  • the tenets of principled negotiation in managing conflict;
  • guidelines for resolving conflict that address one specific type of conflict: lack of trust;
  • the benefits of cross-functional teams;
  • the various development stages of cross-functional teams and the risks at each stage;
  • the team leadership skills and abilities a cross-functional team leader should have and best practices for the related teamwork;
  • methods for effectively building and managing teams that focus on improvements in three areas: communication, cooperation, and trust;
  • specific strategies for improving communication and promoting collaboration among staff members working on a team;
  • what signs suggest a lack of trust on a team, and how you can show team leadership by using the right techniques to build trust and improve teamwork;
  • techniques for building and managing teams, including how to set effective team goals, identify roles, assess team members' competencies, and assign roles based on these competencies;
  • how to give and receive feedback effectively to improve teamwork, so that it strengthens your team leadership and the collaboration between your team members;
  • what the hurdles are when working on a team and managing teams in the technology field;
  • the qualities of a tech manager, and tips to manage tech teamwork to encourage effective collaboration;
  • useful techniques and processes for conflict resolution;
  • methods for resolving conflict when dealing with an employee's difficult behavior; and
  • ways of effectively managing team conflict and understanding and dealing with conflict in the workplace as a whole.

    • Measuring and Managing Performance | Duration: 99 min 16 s

    Few tasks make managers more uncomfortable than conducting performance appraisals – especially when an employee has a performance problem. It doesn't have to be this way. Difficult conversations, and even terminations, can often be avoided with some effective planning to establish goals, competencies, and performance requirements.
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    Measuring and Managing Performance

    Few tasks make managers more uncomfortable than conducting performance appraisals – especially when an employee has a performance problem. It doesn't have to be this way. Difficult conversations, and even terminations, can often be avoided with some effective planning to establish goals, competencies, and performance requirements. Appraisals assist with managing performance, as they encourage employees to perform their jobs well because they're addressing the highest priority responsibilities and operating in a way that the organization expects. Managing performance in top performers, who are particularly valuable to the company, requires challenging and engaging them so they don't terminate their contracts to go look for challenges elsewhere. In this course, you will learn:
  • about developing an employee performance plan and monitoring ongoing performance so there are no unhappy surprises at performance review time;
  • how managing performance can be aided by identifying a performance problem using performance measurement systems;
  • working with a key performance indicator (KPI); and
  • how to detect, identify, and question problems in your workplace, determine the scope, frequency, and impact when they occur, and diagnose root causes – both external and internal – to help find the best solution and avoid a contract termination of a valuable employee.

    • Delegation | Duration: 118 min 48 s

    Understanding the essential responsibilities you have when directing and delegating to others, and the practices you should employ in order to meet those responsibilities, will lead to you fulfilling your duties and realizing the potential of your entire team.
    LEARN MORE

    Delegation

    Understanding the essential responsibilities you have when directing and delegating to others, and the practices you should employ in order to meet those responsibilities, will lead to you fulfilling your duties and realizing the potential of your entire team. This course:
  • provides information on the key proficiencies of managing people, such as setting direction and establishing clear objectives and goals for your direct reports;
  • discusses the importance of organizing, as well as communicating for clarity and direction;
  • covers the best practices for planning delegation and the techniques you need to carry through with delegation;
  • details the importance of monitoring delegated tasks to ensure employees are on the right track;
  • presents the different delegation styles and fundamentals;
  • explores methods for preparing and launching a delegation;
  • introduces educating, directing, and authorizing delegates appropriately;
  • shows how to direct and motivate your delegates so they can take on new responsibilities with confidence;
  • explores how to identify and avoid engaging in negative or demotivating behaviors;
  • demonstrates how to respond when things go wrong and provide constructive criticism;
  • discusses the different levels of responsibility you can delegate to further team development;
  • explores how to direct and develop your team to overcome common delegation risks; and
  • shows how to assess and improve your delegation skills.

    • Managing Virtual Teams | Duration: 79 min 59 s

    Building and managing teams is enough of a challenge when everyone is in the same location. Collaboration when working on a team that's virtual requires even more commitment.
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    Managing Virtual Teams

    Building and managing teams is enough of a challenge when everyone is in the same location. Collaboration when working on a team that's virtual requires even more commitment. In this course, you will learn about:
  • teamwork and team leadership when working on a virtual team;
  • remote management and tactics for communication, assessment, and meetings for virtual teams;
  • tactics for managing teams that blend onsite and offsite members across time zones and geography;
  • team leadership strategies for overcoming internal conflicts and handling collaboration and communication challenges; and
  • management style and approach to working on a team that is virtual.

    • Managing Team Conflicts | Duration: 74 min 49 s

    Any time two or more people are gathered in one place, conflict will inevitably follow. The workplace is no exception. It’s how you manage workplace conflict. There are many valid approaches to managing conflict, but ignoring it is the one guaranteed not to work. Resolving conflict is an important interpersonal skill that, with practice, can diffuse difficult situations at work.
    LEARN MORE

    Managing Team Conflicts

    Any time two or more people are gathered in one place, conflict will inevitably follow. The workplace is no exception. It’s how you manage workplace conflict. There are many valid approaches to managing conflict, but ignoring it is the one guaranteed not to work. Resolving conflict is an important interpersonal skill that, with practice, can diffuse difficult situations at work. In this course, you will learn:
  • some of the major sources of workplace conflict;
  • how to recognize your own conflict style and how to work toward conflict resolution;
  • strategies and approaches to conflict management and working with difficult people;
  • to recognize the sources and signs of conflict;
  • conflict management strategies and processes for conflict resolution;
  • methods for handling difficult people and keeping the process of conflict management on track when difficulties arise;
  • what causes conflict on a team and the important role of healthy communication in handling conflict;
  • best practice approaches to dealing with conflict;
  • the tenets of principled negotiation in managing conflict; and
  • guidelines for resolving conflict that address one specific type of conflict: lack of trust.

    • Cross-Cultural Management | Duration: 75 min 16 s

    With so much business now happening on a global scale, cross-cultural communication is more important than ever before. Communication is always a challenge, and when diverse cultures interact, good communication can be even more challenging.
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    Cross-Cultural Management

    With so much business now happening on a global scale, cross-cultural communication is more important than ever before. Communication is always a challenge, and when diverse cultures interact, good communication can be even more challenging. To become a more efficient and effective communicator, you must acknowledge and respect cultural differences. In this course, you will learn:
  • the importance of taking culture and diversity into account in the workplace;
  • aspects of cultures that affect how people communicate across cultural boundaries;
  • different considerations for speaking and writing across cultures;
  • dealing effectively with cultural diversity to improve cross-cultural communication and build rapport;
  • the misunderstandings and behaviors related to a culture that can hinder good communication and ways to overcome them; and
  • strategies for giving effective presentations to people from low- and high-context cultures.

    • Managing Diversity | Duration: 121 min 31 s

    To manage a multigenerational team, you need to understand the diversity of your employees and apply various strategies to divert conflict between them. If you tap into the potential of this multigeneration diversity, you'll create a more productive, collaborative, and innovative work environment.
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    Managing Diversity

    To manage a multigenerational team, you need to understand the diversity of your employees and apply various strategies to divert conflict between them. If you tap into the potential of this multigeneration diversity, you'll create a more productive, collaborative, and innovative work environment. In this course, you will learn:
  • differences in approaches to work and communication between the main demographic generations: Baby Boomer, Gen X, and Millennial, also known as Gen Y;
  • strategies to manage your team in a way that ensures team members of each generation feel included, respected, and supported;
  • how to implement a mentoring program that takes advantage of the varying experiences and perspectives of multigenerational employees;
  • the best practices and successful techniques for managing these multigenerational employees in the workplace;
  • methods for overcoming multigeneration challenges such as ageism and stereotypes to ensure that all employees feel respected and can make a positive contribution to your organization;
  • to recognize how superficial differences can contribute to bias and lead to prejudice and social stereotypes;
  • specific tactics for combatting unconscious bias and adopting an anti-bias approach; and
  • how to be an inclusive leader by using these tactics to overcome explicit and implicit bias across the organization and in the hiring process.

    • Managing Across Generations | Duration: 77 min 5 s

    There are more generations working together than ever before: Boomers, Gen X, Gen Y (Millennials), and Gen Z. Be the leader who knows how to bring unity to these different experiences, value systems, and priorities for the success of all.
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    Managing Across Generations

    There are more generations working together than ever before: Boomers, Gen X, Gen Y (Millennials), and Gen Z. Be the leader who knows how to bring unity to these different experiences, value systems, and priorities for the success of all. In this course, you'll learn about:
  • differences in approaches to work and communication between the main demographic generations;
  • strategies to manage your team in a way that ensures team members of each generation feel included, respected, and supported;
  • how to implement a mentoring program that takes advantage of the varying experiences and perspectives of multigenerational employees;
  • multigenerational workforce strategies that recognize the differences;
  • the best practices and successful techniques for managing these multigenerational employees in the workplace; and
  • methods for overcoming multigeneration challenges such as ageism and stereotypes to ensure that all employees feel respected and can make a positive contribution to your organization.
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    Management Development Program

    LEARN:
    • 4 Courses with 32 Tracks
    Course 1: Management Essentials
    Course 2: Business Strategy
    Course 3: Business Execution
    Course 4: Team Management


    ESTIMATED TOTAL DURATION:
    • 106 Hours

    BENEFITS INCLUDE:
    • Capstone Webinars
    • Community of Practice
    • Repository of Best Practices
    • Research and Case Studies
    • FREE Electives
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    All Our Programs Include

    Community of Practice

    Participants to the leadership and management development programs of the PLI will automatically be registered as members of the ‘thoughtful servant leadership community of practice’ (TSL-Cop).

    Repository of Best Practices

    PLI will actively capture best practices and make these accessible to the TSL-CoP.

    Research and Case Studies

    PLI will continually support the TSL-CoP with current research and case materials to support the its leadership and management programs.
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    WAYS YOU CAN LEARN

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    MANAGEMENT DEVELOPMENT PROGRAM

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